Amdax Complaints procedure
If you are not satisfied with Amdax's service provision, you can file a complaint free of charge. In order to handle your complaint properly, we have drawn up a complaints procedure, which is explained below. The procedure also states what you can do if you are not satisfied with Amdax’s handling of your complaint.
You can report your complaint to us in various ways:
• by phone, on 088 263 2900.
• via CHAT via Amdax.com
• via the digital complaints form which is available for clients via https://help.amdax.com/en/
• in writing: send your letter to: Amdax, Gustav Mahlerplein 45, 1082 MS Amsterdam attn. Support Department, or as an attachment to an e-mail at hello@amdax.com. The letter should include:
- a description of your complaint;
- your name;
- your address details;
- your telephone number;
- your signature.
You can submit your complaint up to 3 months after the event you wish to complain about has occurred. Or up to 3 months after you could have become aware of that fact.
As soon as we have received your complaint, you will receive a response from us as soon as possible. If you have submitted your complaint via our website form, or if you have sent a letter, you will receive an acknowledgement of receipt within 2 weeks.
If you are not satisfied with the handling of your complaint, you can send a letter to the management of Amdax. The letter should include:
- a description of your complaint, and why you disagree with Amdax's response to your complaint;
- your name;
- your address details;
- your telephone number;
- your signature.
AMDAX B.V., Gustav Mahlerplein 45, 1082 MS Amsterdam for the attention of the management or as an attachment to an e-mail at hello@amdax.com.
You can write to Amdax up to 4 weeks after you have received our response to your complaint, or after you should have received a response.
You will receive an acknowledgement of receipt as soon as possible. Within 6 weeks of the acknowledgement of receipt, Amdax's management will deal with your complaint. Or, in the case of complex cases, within the period we have agreed with you.
If you are not satisfied with the answer provided by Amdax's management, you can submit the complaint to the competent court.
Your complaint is handled in accordance with the privacy statement as published on our website Amdax Privacy Statement.
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