Amdax Complaints procedure
At Amdax, we strive every day to provide you with the best possible service. Still, it may happen that you're not fully satisfied. In that case, you're welcome to submit a complaint free of charge.
To ensure your complaint is handled properly, we have established a clear complaints procedure. Below, you can read how this procedure works. You'll also find what steps you can take if you're not satisfied with how we’ve handled your complaint.
You can report your complaint to us in various ways:
• by phone, on 088 263 2900.
• via CHAT via Amdax.com
• via the digital complaints form. You can send the form to support@amdax.com
• in writing: download and print the complaints form and send your letter to: Amdax, Gustav Mahlerplein 49, 1082 MS Amsterdam attn. Support Department.
You can submit your complaint up to 3 months after the event you wish to complain about has occurred. Or up to 3 months after you could have become aware of that fact.
As soon as we have received your complaint, you will receive a response from us as soon as possible. If you have submitted your complaint via our website form, or if you have sent a letter, you will receive an acknowledgement of receipt within 2 weeks.
If you are not satisfied with the handling of your complaint, you can send a letter to the management of Amdax. The letter should include:
- a description of your complaint, and why you disagree with Amdax's response to your complaint;
- your name;
- your address details;
- your telephone number;
- your signature.
AMDAX B.V., Gustav Mahlerplein 49, 1082 MS Amsterdam for the attention of the management or as an attachment to an e-mail at hello@amdax.com.
You can write to Amdax up to 4 weeks after you have received our response to your complaint, or after you should have received a response.
You will receive an acknowledgement of receipt as soon as possible. Within 6 weeks of the acknowledgement of receipt, Amdax's management will deal with your complaint. Or, in the case of complex cases, within the period we have agreed with you.
If you are not satisfied with the answer provided by Amdax's management, you can submit the complaint to the competent court.
Your complaint is handled in accordance with the privacy statement as published on our website Amdax Privacy Statement.
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